Frequently Asked Questions
Shipping & Tracking
Has my order shipped?
Log in to your account to view your order status.
How do I change quantities or cancel an item in my order?
Please email or call us with the order number along with the requested changes and we will do our best to make these changes depending on the timing of when we are notified. Please note that once an order has begun processing or has shipped, the order can no longer be edited.
How do I track my order?
Once your order is fulfilled you will receive a confirmation email click the "View your order" button to see shipping and tracking details.
My order never arrived.
Confirm you received the shipping confirmation email. From there click the "View your order" button to check the status of your order. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Check your shipping confirmation email and click the "View your order" button. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I create an account?
Setting up an account with FT Fashion Group is free to all buyers/retailers who have a valid seller's permit and tax ID certificate.
- Visit our Create an Account page
- Fill out the form
- Click the "Create" button
How do I edit my account information?
Visit your Account page to view your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. In most cases we charge a flat rate for ground shipping and give free shipping to any sales over $200.00. If you would like to use your UPS or FED EX number, please let us know in the NOTES field on the order processing area before you check out.
I forgot my password.
Visit the Login page and under the login box you'll see a link that says "Forgot your password?". An email will be sent allowing you to reset your password.
How do I return my product?
Visit our Returns page for more information
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 5 business days of receiving the product. Visit Returns for more information on returning product.
What is your return policy?
Visit our Returns page for more information
When will my order ship?
Most items will ship within 24 - 48 hours of order. Please see each individual item page for more information on the availability of each item. Also, after placing your order, view your Account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?
At the moment, we are looking into the possibility of expanding our site to other countries, but that will take more time. Please contact us let us know that you are interested. During signup we'll ask for your shipping address details including country. That will help us to create our international programs.
What are my payment choices?
Our current payment options are Visa, Mastercard, Discover, and American Express.
What is a Pre-Order?
Pre-Orders are for items that can be purchased and reserved now, but will not be available for shipment until the listed available date. Please note that the available dates are not guaranteed.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You will need to supply us with your State Sales Tax ID number on your sign up forms.
I have a question on my charges.
Visit your account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Visit your account to print invoices.
When will my return credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s) to approved your return and credit your account.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).